Africa Wild

I just had my morning trip to the park ruined by a female staff member at the Phalaborwa gate reception.

She did not know how to load myself and J-Lee on the system using my Wild Card which is a "couple card". I have had this card for the past four months for the two of us. She could not figure out how we are a couple, damn, does she think I am some kind of paedophile?

She could not understand that when I took out the new card, it was for the two of us as a couple, father and daughter. She said that she won't refuse us entry, but I must sort the card out. It has been working all the time until now, as this new staff member has no idea what she is on about. I had to explain to her that she must check the ID numbers linked to the card. I then asked her how old my "partner" is. After a bit of math 101 for dummies, she realised that my partner on the card is 10 years old.

To crown it, another lady was listening to what was going on, she then chipped in and said that it is impossible. It has to be a family card as J-Lee is a child. I felt like slitting her throat with the card. It took a bit of time to educate this woman that a couple card is for any two persons and both persons ID numbers must be linked to the card, be it a married couple, two friends or two other family members.

When I finally left reception, the staff member reminded me to sort my card out as soon as possible. How do people like this get employed to work with the public????

Ja..I had a "couples card" during better times...she wasn't married to me?

Didn't even know there was a difference?

This is just flipping mad!

You should read the thread on the SP forum from a gay couple who have been given grief by WCNP gate staff that they don't constitute a couple for Wild Card purposes. It's simple: print out the page from the SP website under Wild Card which describe types and pricing. Fold it up and keep in glove box of car to show clueless staff!

Sprocky you gonna have to lose that moustache. ...Gert v Rooyen look raises suspicion

There's a van Rooyen in this family too,...with moustache,..

mouseinthehouse wrote: It's simple: print out the page from the SP website under Wild Card which describe types and pricing. Fold it up and keep in glove box of car to show clueless staff!

To get back to the point, this is an excellent idea from mith!

Not sure where that page is?

I agree that it is a good idea, but why should I go to the effort of helping them do the job that they are paid to do. I have already payed for my Wild Card, both our ID numbers are linked to it. What's the problem with understanding 1 + 1 = A Couple???

Couple Membership - Maximum of 2 Persons
- Maximum of 2 Adults, or 1 Adult and 1 Child
- A child is anyone under the age of 18 years of age
- Proof of ID will be required for children.
- Membership is non-transferable, thus main cardholder cannot be changed.
- Partner details can be changed each year with renewal of membership, but only once at this time.

The above is from SANParks website.

Ask for an apology or a free night at Sable from the manager. Not your job to educate them. They ruined your morning must ease your pain with a night at Sable.