SANParks announce cancellation policy
Posted on 16 March 2020
SANParks has announced a policy for changes or cancellations to holiday reservations. The option to get a full refund or to postpone your trip are available but conditions do apply.
People will be eligible for a full refund if requested 30 days prior to the date of arrival. In a statement, SANParks said: ‘SANParks retains the right to change any tariffs, services or rules without prior notification.
‘Should you wish to peg the price for the future bookings, full payment of the itinerary within 30 days from the date of booking will secure the booked price provided no changes are made after payment is made,’
With regards to deposits, cancellations and modifications these are the policies in place:
Deposits:
– Reservations made 365 days in advance pay 50% within 30 days of making the booking
– Balance (50%) is payable 60 days before arrival
– Reservations made 31 to 60 days in advance pay 100% within 7 days of making the booking
– Reservations made within 30 days pay 100% within 3 days of making the reservation
– Reservations made within 4 days of arrival are to be paid immediately
Cancellations:
– Percentage is calculated on the client’s total reservation cost payable
– Cancelling within 30 to 15 days before arrival: 25%
– Cancel within 14-7 days before arrival: 50%
– Cancel within 6 days or less: 100%
– If the arrival date of the itinerary is postponed prior to or on date of arrival and then cancelled at a later stage, the fees that applied at the time of amendment will be enforced if the amount is greater than the new cancellation fees
Modifications:
– For downgrading a reservation when a deposit has been paid, a percentage is calculated on the difference:
– Modify within 30 to 15 days before arrival: 25%
– Modify within 14 to 17 days before arrival: 50%
– Modify within 6 days and less: 100%
– When modifying the arrival date to an earlier date, no modification fees will be charged, unless the total cost is decreased and the arrival date before the modification fell inside the 30-day period
– If the arrival date of the itinerary is postponed prior to or on date of arrival and then cancelled at a later stage, the fees that applied at the time of amendment will be enforced if the amount is greater than the new cancellation fees.
* There are no cancellation or modification fees changed on conservation fees but day permit booking fees are non-refundable
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