Here is my last correspondence to Mabasa. Since sending this email I have not heard a word back from him.
Mr Mabasa
I acknowledge receipt of your e-mail.
1. I am somewhat perturbed that an HOD in the Public Relations Department of SANParks is declaring his unwillingness in writing to keep the communication lines open with a client regarding a matter of such serious nature.
2. As a PR specialist, perhaps you know that when any company receives a complaint, it essentially has two choices. One, treat the complaining client like he is a pain in the neck or two, appreciate each complaining client and use the complaint as an opportunity to improve and set the record straight.
3. Expecting the client to visit you at your offices to discuss a matter where SANParks clearly was in the wrong by their slack (absence of?) security and feeding the press false information, and consequently refusing to set the record straight, is just another clear example of the unwillingness of SANParks management to accept the fact that there are imperfections and a continue with a no care attitude.
4. The question arises whether you would have treated me, the client, any differently if I was not a member of the Africa Wild Forum.
5. The record and evidence in hand reflect that there is no doubt that:
(a) this incident took place; and
(b) SANParks consequently provided false information to the press. As you do not wish to discuss this further, I have to conclude that this was done in a poor attempt to save face.
6. As a concerned citizen and client I am entitled to know if and what remedies were taken to prevent incidents of this nature in the Kruger National Park, in particular in view of the rife rhino poaching and SANParks fighting a losing battle to prevent this. This information can easily be conveyed in writing and I fail to see the necessity to discuss this with you in person.
Wayne Calitz
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