Africa Wild

Richprins wrote: ↑Thu Oct 22, 2020 10:41 am There were some bad problems at our recent Berg en Dal accommodation, but as said, maintenance has systemically broken down in that specific camp so I don't bother with it any more.

However, it seems that the status quo is for visitors to be harangued into reporting faults directly to the camp manager, who then sometimes sees to repairs/replacements and then receives lavish praise on social media etc. (Heaven help you if you try to report problems on social media, though...then you are told you are at the wrong place for doing so.)

This approach is terribly hit-and-miss and should be a very rare occurrence, as daily inspection by camp managers would prevent the unpleasant experiences in the first place. It seems that the idea is to let units totally fall apart and then rebuild/renovate them at a vastly greater cost than simple maintenance would entail, especially considering the inflated prices of big construction tenders and the time they waste.

I know of no other tourism establishments where problems are so basic and recurring, and people who do maintenance upon request are treated as though they are fish being applauded for swimming.

Accommodation is exorbitantly expensive in Kruger and paying that money should give a tourist every right to complain in any way they desire, they do not travel all that way to do site inspections after all, rather to relax.

Be that as it may, obviously we have done the same on this thread and will continue to do so in the absence of a coherent management strategy at SANParks.