SANParks in dispute with Kruger Restaurant operator

[Flutterby]

Posted on SANParks' Facebook page today:

Lesego Nko

SANParks in dispute with Restaurant operator at Satara, Olifants and Letaba Camps in the Kruger National Park

Following a host of complaints by guests on various social media platforms in relation to the quality of service experienced by guests at Letaba, Satara and Olifants restaurants in Kruger National Park, South African National Parks would like to put it on record that it is in dispute with the operator of former Mugg & Bean outlets at the above mentioned rest camps.

According to SANParks Acting Head of Communications, William Mabasa, SANParks is currently embarking on an arbitration process with the operator in question and is unable to confirm how long will the process take. “But arbitration proceeding are underway.”

He said in an effort to address this challenge and improve service standards for the comfort of our guests booked at the affected rest camp, “SANParks will endeavour to put temporary substitutes particularly during peak times.”

“SANParks management sincerely apologizes for the inconvenience and hopes that your stay in the park will be a memorable one as always,” concluded Mabasa.

Issued by:
South African National Parks (SANParks) Corporate Communications
Tel 012 426 5170
Media Enquiries:
William Mabasa
Acting Head of Communications, SANParks
Tel: 013 735 4363; Cell: 082 807 3919
E-mail: william.mabasa@sanparks.org
Reynold “ReyT” Thakhuli
GM: Media, PR & Stakeholder Relations, SANParks
Tel: 012 426 5203; Cell: 073 373 4999
E-mail: rey.thakhuli@sanparks.org

[Richprins]

So not Mugg&Bean anymore?

Oh well, told you so...

[PJL]

I just saw that myself as well. Does it mean that those Mugg &a Bean restaurants are now closed?

[Richprins]

Will find out, but this sort of thing is normally garbled and doesn't take long...they don't want to lose a captive market, yet staff realise they are striking in a captive market...welcome to Corporate SA in a parastatal environment!

[okie]

Well , those Beans have been Mugging their customers all along , not only with poor service , but also super-high prices , so it would be good to see the last of them

[H. erectus]

Thank you Mug and Bug,..

The custodian not able to create a piss-up
in a brewery expecting commercialization
would do the trick!!

[PJL]

Apparently the restaurants are still operating but without any signage and with limited menus... sounds like quite a mess

[Richprins]

SP were warned about this sort of thing when things started off all rosy...some camps/picnic spots are now 4 or more operators down the line in 6 years or so, from SP to BEE to corporate to smaller local private, now back to SP in some...

And expensiver and expensiver!

[Richprins]

The whole saga here: https://africawild-forum.com/viewtopic.php?f=301&t=1997

[H. erectus]

Sanparks in dire need to grab themselves,
shake themselves in order to attract them
self toward a better understanding of SELF!!!,
and values it possesses,..