http://www.sanparks.org/assets/docs/gen ... t-2013.pdf
SOUTH AFRICAN NATIONAL PARKS
ANNUAL REPORT
2012/2013
Chairperson Dlamini
With regard to our tourism function, I am pleased to report that SANParks
continues to perform well in relation to the industry as a whole. We have
managed to grow our occupancies, as well as increasing the number
of paying visitors to the parks during the period under review. What is
important to note is that we exceeded our tourism revenue budget by
5,7% generating Gross Operating Revenue which is 12,2% greater than
the previous financial year. SANParks does from time to time come in for
criticism that it is too focussed on its tourism function, and does not pay
enough attention to conservation. It is possibly worth repeating here that
the success of the tourism function in fact underlies the sustainability of our
conservation performance. With escalating costs related to, among other
things, anti-poaching challenges, we would have been in dire straits had
our tourism performance not been as strong and consistent as it has been
over the last few years since the onset of the global recession. SANParks
generates in excess of 85% of its own operating budget through tourism
revenue, and the health of this function is at the core of maintaining our
reputation as a world leader in the management of protected areas.
We continue to place great emphasis on customer service and on the
delivery of a world class eco-tourism product to both domestic and
international visitors. A number of feedback mechanisms have been put
in place to quantify this aspect and it is pleasing to note that our Customer
Satisfaction Index improved by 0,6% to reach a level of 78,1% in the past
financial year.
Our national parks continue to play a critical role in catalysing socio-
economic development in the areas around our parks. The vision
developed by the Board in the previous year of ‘Connecting to Society’
continues to provide the lodestar that guides us in our oversight function.
SANParks has established itself as one of the best implementers in the
country of government’s Expanded Public Works Programmes (EPWP)
which provide such critical support to communities in the areas adjacent
to our parks. The range of SANParks EPWP projects in the year under
review implemented a budget of R246m and created 975 941 person days
of work. This translates into 4 243 Full Time Job Equivalents (FTE’s) during
the year.
So there we have it, from the horse's mouth:
Increased tourism neatly helps against rhino poaching, customers are declared satisfied, SP must make more money, and SP's main job now is to uplift communities and provide jobs.
At least there is the underlined bit....
