I think it is a combination of factors, mostly poor management at camp level. Managers get good salaries but in some camps don't inspect accommodation, which is a simple task, and have become used to relying on complaints rather. This does not bother them and is a mindset common in SA civil service, responding to problems after the fact and then still feeling the job has been done,so what is the problem?
The other thing is the reliance on tenders for makeovers of entire units. This is lucrative but/and time-consuming, also in line with govt. mentality.
Linked to this is the absence of in-house services such as gardening, thatching, building etc. All outsourced, leading to more delays andrequiring extra supervision. Easy to find excuses.
The excuses fall away when one looks at some camps that are brilliant and some terrible, given the exact same constraints, with the only difference being committed management at various times.
Please check Needs Attention pre-booking: https://africawild-forum.com/viewtopic.php?f=322&t=596